oH
ozayr H

1 reviews | Active since May 2017

18 Apr 2024, 10:46

DSTV BILLING FOR NOTHING

DSTV i must notify you of the following.

I tried calling DSTV yesterday to query on showmax and i was advised i owe something like R412 for streaming and re connection fee.

1- DSTV debited me every month with no issues. 2- When i cancelled DSTV I gave my 30 day notice and was told nothing owed as i was on a M2M contract 3- show max was cancelled by show max them selves 4-THe consultants could not give me a clear reason why i owe such an amount. spoke to 3 yesterday 5- Every time i tried get more details the call got cut all 3 calls 6- Consultant i spoke to said if they cancel my streaming service the money owed will be removed from my account, that makes no sense 7- This morning app shows i owe an higher amount

DSTV- all this makes no sense and i paid always month in advance so why do i owe this high rand value.

This matter will not be taken lightly DSTV as i have been paid monthly with no issues as DTSV debited me. I am extremely furious.

This is ridiculous!

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Apr 2024, 10:48
Official
Hi Ozayr, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 

Best regards,

oH
ozayr H's update18 Apr 2024, 15:15
Reviewer Update
Hi Dstv team

I have not received any feedback and app showing I owe more money now. What is going on here ????????
oH
ozayr H's update19 Apr 2024, 08:58
Reviewer Update
Hi Dstv team

I checked app now and I owe another R569 for dstv when I cancelled it while back and I have proof. What is going on ? No one has called me and I check the app and the value goes up. This is madness.
oH
ozayr H's update19 Apr 2024, 09:49
Reviewer Update
Dstv team you need fix your call center. Called in like 5 times today and always get cut off. I need call dstv to fix my issues. Dstv will never call back to assist