Dstv billing escalation incompetence

Made 2 payments in June amounting to R2050 thinking my premium will be adjusted for July but unfortunately that did not happen.Contacted them and was told the was a reversal on my account and I must send bank statements to proof 2 them that I'm not the 1 responsible for the reversal.I sent my statement and received an email from Mpho Khonou 4rm the billing escalation department acknowledging the mistake was 4rm their side and my account will be credited with the money overpaid.Its now August and I'm still waiting.I have heard it with this department I'm even thinking of cancelling my subscription cause this is ****************