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LC
Leyslie C

1 reviews | Active since Jan 2016

26 Jul 2017, 16:24

DSTV BILLING ERRORS ON ANNUAL PAYMENT

<p>Dstv is charging me for a year every time i make a monthly payment so for this month they want me to pay for a subscription upto 31 July 2019</p>

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Jul 2017, 08:40
Official

Dear Leyslie

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

Best regards,

LC
Leyslie C's update27 Jul 2017, 08:43
Reviewer Update

Will wait for feedback, but this has to be sorted asap because should a debit order bounce my bank will charge me and i will have to claim that amount from DSTV

DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Jul 2017, 09:06
Official

Good day Leyslie

Please accept our sincerest apologies for any inconvenience you have experienced in this regard.

We can confirm that the payment period has been changed from annual to monthly. The billing on your account has been corrected and adjusted accordingly.

Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,

LC
Leyslie C's update28 Jul 2017, 09:10
Reviewer Update

Hi Rupert. That individual decoder should remain on annual payment because i paid for annual in June, my issue is i cannot pay annual every month.

Also my payment plans keep on charging me R99 twice a month . And as it stands right now instead of my account showing a credit its showing a debit and soon will affect my bank account