DSTV Billing Errors due to staff incompetence

I have recently taken-up a price-lock package @ R499 per month, for 02 decoders (Explora & HD). My problems started when the secondary decoder (HD) had an error that required the call centre to assist in resolving/ clearing. The Call centre staff that assisted me not only cleared the error but also reversed the price-lock discounts. On Monday 17/07/2023 i received an SMS stating that R658 will be deducted from my bank account this month. I called the Call centre on Monday and i was told the billing error will be resolved the next day (Tuesday 18/07/2023). On Tuesday was billing error was still not resolved and i called the Call Centre again. I was told that the billing error will be resolved the next day (Wednesday 19/07/2023) But the billing error is still not resolved. I called the Call Centre again today (Wednesday, 19/07/2023) and the error- for the 3rd time - is still not resolved. Today 19/07/2023 I was told that the billing error will be resolved tomorrow 20/06/2023. My debit order date is the 20th. This is extremely frustrating and annoying because i did not create the problem in the first place. DSTV created a problem that they cannot resolve.