JG
Jerome G
1 reviews | Active since Dec 2016
16 Dec 2017, 14:22
dstv billing errors
Good day
I have an issue with my dstv account. I am a premium subscriber with price lock.
Id number: 870 ********** 080 Mr J Govender **********
I have been debited extra on 1 December 2017 - R978 1 November 2017 - R989
Previously i have been paying R929. I have the premium bouquet and dstv add on north Indian bouquet.
I have called multichoice numerous times and the consultants keep saying they will have to escalate the issue. I have received no joy out of this! My dstv statement shows that i should be getting debited R929, however that was not the case for the past 2 months. I activated dstv mobile in October 2017. As far as i know, dstv mobile is free for premium subscribers. Dstv subscriptions are not cheap, and i expect to be getting better service than this.
Please sort this out, as i am scheduled to pay extra again for the upcoming month as i see on my statement.
Kind Regards Jerome Govender
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
18 Dec 2017, 09:51Dear Jerome Govender
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Dec 2017, 09:51
Official
Dear Jerome Govender
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
18 Dec 2017, 13:05Dear Jerome
Thank you for bringing the matter to our attention.
Reference is made to our telephonic conversation, we confirm that we have reversed the amount that charged for the DStv Mobile services for R60.06 on the 1st November and R49 on the 1st December 2027.
The Price Lock account reflects a credit of R109.06, your next payment will be R819.94 due on the 1st January 2018.
Please accept our apologies for the inconvenience you have experienced in this regard.
Let us know if there is anything else that we can assist you with.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply18 Dec 2017, 13:05
Official
Dear Jerome
Thank you for bringing the matter to our attention.
Reference is made to our telephonic conversation, we confirm that we have reversed the amount that charged for the DStv Mobile services for R60.06 on the 1st November and R49 on the 1st December 2027.
The Price Lock account reflects a credit of R109.06, your next payment will be R819.94 due on the 1st January 2018.
Please accept our apologies for the inconvenience you have experienced in this regard.
Let us know if there is anything else that we can assist you with.
Kind regards
Lebogang
Best regards,