NP
Nompumelelo P

1 reviews | Active since Apr 2019

18 Aug 2021, 08:16

DSTV billing error nightmare just continues

Whoooo shame it's been such a nightmare with DSTV SINCE March 2021. Firstly my subscribtion with DSTV is less than a year old and you've truly left a bitter taste in my mouth.

Each month there is a billing issue. This month you've more than doubled my premium, which is due 25/08. First of all I cannot pay R800+ for a R409 subscription I would rather buy OPENVIEW and watch their repeats for FREE for LIFE.

I have inboxed the FB page countless times and called once or twice. With the last call I was told I would only pay R299 for Compact then jiki jiki that's not true. I asked that the Call be listened to by a senior and get back to me but nooooooooo......it's been weeks and no feedback.

When I enquire via the chat channels on FB ayi ismaye maye?because some consultants are rude, some keep asking the same questions and some don't know their knee from their nose! Boswell must surely be in town because it's a circus!

Anyway I need y'all to fix this issue before the next debit order because I will definitely reverse it if it's still R800+.

0
Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Aug 2021, 10:02
Official
Hi  Nompumelelo Phakathi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Aug 2021, 17:13
Official
Hi Nompumelelo,

It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.

Kindly note that we tried contacting you on your mobile number *** with a *** number and your line goes straight to your voicemail box.

Please provide us with a suitable time for us to contact you.

Kind Regards,
DStv: Hello Peter Team

Best regards,

NP
Nompumelelo P's update18 Aug 2021, 17:41
Reviewer Update
Hi Guys. I live in an area that has bad MTN reception. The sms advising me of the voicemail only came through 30 minutes later. Please contact me on *** as Telkom works best. Thanks
NP
Nompumelelo P's update18 Aug 2021, 17:42
Reviewer Update
Hi Guys. I live in an area that has bad MTN reception. The sms advising me of the voicemail only came through 30 minutes later. Please contact me on ********** as Telkom works best. Thanks 
NP
Nompumelelo P's update22 Aug 2021, 12:20
Reviewer Update
It seems Hello Peter blocked my number from reaching you. Please keep retrying my number.