DStv Billing Error

Please help me with my DStv account, my name is Lusizo Msibi and in Feb I upgraded my DSTV account and I chose their R439 Special which has 220GB of Data and a Subscription of DStv Access and per month that special will be R549 which includes my PVR Functionalities. In the entire month of March 2022 my DStv account has been in error as my balance kept on changing untill the 3rd March 2022 when I received an email from Nthabiseng Lethoko with *** that my account has now being resolved and that going foward my installment will be R549.00

I was happy about that resolution because that is what I have been hoping for. Now, during the month of March I have been checking my balance and it was correct because the balance due was saying R595.00 and i was ready to pay that amount on 03/04/2022 as that date is my payment date.

This morning 03/04/2022 I received an sms from DStv saying my internet has been stopped with *** saying they havent received a payment and I was shocked because my payment date is the 3rd of each month and that I was going to pay the R595.00 as per the norm. Being that as it is, I received another sms from DStv saying that they have stopped my viewing because they havent received a payment and that I must pay R673.36 to reconnect my viewing with ***.

I was shocked after receiving that sms and I checked if my viewing has infact being stopped and I realised that my viewing hasnt stopped. Now I am confused of the messages that I am receiving from DStv.

Their system says I owe R962.36 but I received an sms saying i must pay R673.36 to reconnect my viewing and when I call the call centre I spoke to Nokukhanya who advised me that I have reversed a payment that why my internet has been stopped. She seemed clueless and made my frustrations even worse.

Today 03/04/2022 I was supposed to have received my monthly allocation of 220GB and I didnt receive it because they say my internet has been stopped because I didnt make a payment, that is shocking and confusing.

The call centre has said they have escalated my account to the price lock department and that they will call me to resolve is as they were unable to resolve it because it seems to be an erroneous account it needs special intervention because they couldnt resolve it at that stage.

Please help me resolve this matter it is giving me a tough time.

Name: Lusizo Msibi ID: *** 087 Customer Number: ***2 Decoder Number: P*** Smart Card Number: *** Cell: ***