jvdB
johanna van der Berg

1 reviews | Active since May 2017

15 May 2017, 11:54

DSTV Billing Enquiry

<p>I have called Pretoria call centra Twice and spoke to 3 people and no one can explain to me why DSTV is billing me more that my subscritoin. What I see on my statement and what they are telling me is 2 different things. I first spoke to Ajanda, asking her if my subscribtion is R844 why is DSTV billing me R913? and I pay extra for rentals, so that is not included- different billing on statement. She told me its Showmax- spoke to show max- billing me seperate and the cancelled it, so it's not that. Called again- Zanele had to ask someone else every question I had to ask, so I was put on hold so many times and she could still not answer my question. I then spoke to Thato- she told me they cannot assist I need to go into a walk in centre!!! Why should I??? I work for a living- that is why DSTV has got a Call Cantre for Billing enquiries. She could not log a call for me or assist me with NOTHING!!! DSTV is REDICULOUS- you are charging your Subscriber a rediculous amount and cannot even tell me what you are billing me for!!!!! I want answers NOW regarding what you are billing me for and what included the redicilous amount of R913 and i do NOT WANT TO GO TO A WALK IN CENTRE!!!!!!!!!!!! USELESS!!!!!!</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 May 2017, 12:04
Official

Dear Johanna

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply15 May 2017, 14:06
Official

Dear Johanna

We are really sorry that your query ended on this platform as you weren't satisfied with our service.

As per our telephonic conversation, the account was previously charged R913.00 and the breakdown is as follows: DStv Premium package R759, DStv Access Fee R85, ShowMax subscription fee R69.

ShowMax subscription has been cancelled and going forward your monthly subscription will be R874.

We have emailed the DStv statement from January 2017 to date to ***.

Should you have any further questions, we are here to assist.

Kind regards

Lebogang