DStv billing department is useless!

<p>On the 4th of May I reported an issue of a double deduction of a debit order which was incorrect (after another fail regarding a price lock deal) and they failed to sort it out. We returned the debit order at the bank upon instruction from your agents and they cleared the error on our account. End of July we got another double deduction and when called in we were advised that this was the same issue, repeating itself again! It was reported, addressed and dealt with and has been escalated to finance and billing for our refund on this. This has been weeks now! No feedback is given and no refund has been paid back to us. You are veyr quick to take people's money or to disconnect them, but when you are at fault - you dont take responsibility and you dont refund when due. This is disgusting!</p>