IS
Ian S
1 reviews | Active since Apr 2020
29 Apr 2020, 09:52
DSTV billing deactivated service!
So my account has been deactivated for over year, yet I now get an sms from DSTV saying I owe them R856.02. Seriously guys, how *****ed up are your systems. Now sitting on hold as I await a team leader and Lydia from your call centre. I now get told they have tried to cancel it however it seems invoice may still go off. If it does I must go to my bank and ask for a reversal. Seriously, this is your issue and now it becomes mine, how unprofessional of Multichoice. Just invoice as you please, and it is my time, money and inconvenience.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
29 Apr 2020, 10:05Hi Ian,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Apr 2020, 10:05
Official
Hi Ian,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
29 Apr 2020, 19:59Hi Ian,
Kindly accept our apology for the account being activated without your request.
We have cancelled the services and it is nolonger activated. Please contact us immediately for a refund should the account be debited.
We hope you accept our apology for the inconvenience caused.
Kind regards
DStv: Hello Peter Team
Kindly accept our apology for the account being activated without your request.
We have cancelled the services and it is nolonger activated. Please contact us immediately for a refund should the account be debited.
We hope you accept our apology for the inconvenience caused.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Apr 2020, 19:59
Official
Hi Ian,
Kindly accept our apology for the account being activated without your request.
We have cancelled the services and it is nolonger activated. Please contact us immediately for a refund should the account be debited.
We hope you accept our apology for the inconvenience caused.
Kind regards
DStv: Hello Peter Team
Kindly accept our apology for the account being activated without your request.
We have cancelled the services and it is nolonger activated. Please contact us immediately for a refund should the account be debited.
We hope you accept our apology for the inconvenience caused.
Kind regards
DStv: Hello Peter Team
Best regards,
IS
Ian S's updateReviewer Update
03 May 2020, 08:12Good day
So the amount of R856.02 was *******ly deducted from my account without my permission on 2 May. Please can you have this amount refunded to my account urgently.
Thank you.
Ian Smoothey
So the amount of R856.02 was *******ly deducted from my account without my permission on 2 May. Please can you have this amount refunded to my account urgently.
Thank you.
Ian Smoothey
IS
Ian S's update03 May 2020, 08:12
Reviewer Update
Good day
So the amount of R856.02 was *******ly deducted from my account without my permission on 2 May. Please can you have this amount refunded to my account urgently.
Thank you.
Ian Smoothey
So the amount of R856.02 was *******ly deducted from my account without my permission on 2 May. Please can you have this amount refunded to my account urgently.
Thank you.
Ian Smoothey