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edwin R

1 reviews | Active since Mar 2009

03 Feb 2026, 10:52

DSTV BILLING AND CALL CENTRE FAIL

Contacted the help chat via the MY DSTV app and eventually got to speak to a call centre operator. DS Sumeera Sawyer. Although she was trying to be helpful she wasn't able to resolve my query. I have a Premium Subscription and have been paying, with the loyalty discount, an amount of R908.20 a month. This month there has been a deduction of R1104? An increase of almost 20% with nothing changing regarding my package. DS Sumeera said that she could see the difference but couldn't explain it. When asking to speak to a senior I was then told to either go into a Multichoice Office, N1 City a good few kms from where I stay, or phone a particular number. Every time I've previously had to phone Multichoice it has been at least 30 minutes on the phone. Costing me more money. Perhaps someone from DSTV can respond and be of assistance in this matter? Thank you.

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edwin R's update05 Feb 2026, 19:35
Reviewer Update
Since posting the above I have been in to the office at N1 City and spoken to an agent there. After much arguing and explaining she eventually said she'd send an email to the DSTV Rewards Section and that I'd hear from them. When I asked for their phone number she rep**** that there wasn't one and that I'd just have to wait for someone to get back to me. When I asked her what happens if nobody does she rep**** that I would then have to come back to N1 City. Asked her what would happen then? They'd send another email to the Rewards Section. What an absolute waste and a shocking customer service.
I then tried via Facebook only for the DSTV Customer Service on FB to tell me that they didn't respond to messages sent directly on this platform and that I'd need to use their Whatsapp app. Tried this and nowhere could I find where I could report my complaint to. Eventually, on FB, I managed to contact someone from DSTV by entering another conversation. Explained my problem to them and .... they will forward the query to their financial section.
DSTV, who I doubt read these messages, need to seriously look at how they operate their media queries and how they treat their subscribers. IT IS SHOCKINGLY BAD.