Hellopeter
Share Your Experience

1 reviews | Active since Oct 2011

03 Aug 2020, 21:38

DSTV BILLING A NIGHTMARE AND SALES CONSULTANTS TELL LIES

I RECEIVED THE FOLLOWING RESPONSE TO MY LAST REVIEW FROM DSTV AND STILL THEY ARE OVERCHARGING ME AND BILLING ME INCORRECTLY - I HAVE HAD ENOUGH - PLEASE CANCEL THIS PACKAGE - i REFUSE TO BE TREATED IN THIS SHOCKING MANNER...I KNOW WHAT I ORDERED AND THE AMOUNT I WAS TOLD TO PAY AND THEY CONSISTENTLY OVERCHARGE ME. I HAVE RETURNED THE INCORRECT DEBIT ORDER. MultiChoice)'s reply: 23 Jul 2020, 16:08

Hi Miller,

We tried to call you to no avail.

It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.

We confirm that your monthly subscription is R488.00 per month. Your total bill is R548.00, however, you receive a discount of R60.00 which then takes your monthly subscription to R488.00.

Our system failed to apply the discount offer hence you were billed R548.00.

Please be advised that we’re currently working on a permanent solution to ensure that the same thing doesn’t happen going forward.

Feedback will be communicated as soon as we receive it.

Kind regards DStv: Hello Peter Team

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Aug 2020, 23:28
Official
Hi Miller, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
's update04 Aug 2020, 20:12
Reviewer Update
Sorry I do not accept that at all I was told it was 488.00 inclusive as above and by two consultants if you are not going to charge me what I was promised I will not pay it -- you can cancel the contract and collect your decoder. I am sick and tired of being **** to by you people. I have asked for the recorded calls to be listened to when I was sold the package and you will hear that the actual amount offered to me was 439.00 then it was changed to 488.00 ... I wont pay more than that. Cancel it!
's update04 Aug 2020, 20:19
Reviewer Update
Please dont treat me as an idiot .. I never had a price lock package that came to an end at all this is a new package taken out in June 2020 and it was at R488.00 inclusive. LISTEN TO THE RECORDED CALL.... I ALSO HAVE A REFERENCE CONFIRMING IT WAS R488.00.reference no. 830470-I509 - I was NOT ON A PRICE LOCK PACKAGE AT ALL!!! YOU ALL GIVE ME DIFFERENT STORIES EVERY TIME....USELESS ABSOLUTELY USELESS.