DSTV billing a mess

<p>It's more convenient for me to bill my DSTV account though my credit card. My old credit card expired Feb-2016. I proactively updated my details in Jan-2016 so that the billing can go through on the newly issued card.</p> <p>This update clearly didn't work, since I received a snotty phone call after the old card expiry. I manually paid (with the card reflecting on my DSTV profile!? no changes/updates required!?), but also informed the call centre agent that they need to check & fix their system, since the details on my profile seemed 100% correct (i.e. only new card reflecting).</p> <p>A month later I received another snotty call - and I asked that the call centre agent to actually just cancel my subscription, since I didn't appreciate the snotty calls and really couldn't care less to put up with such poor admin.</p> <p>At no stage did I willingly authorise DSTV to give me their subscription services on credit. I was under the impression that it is a pre-paid service.</p> <p>I re-activated my DSTV this weekend, hoping that the card admin glitch would be sorted if I reactivated from scratch. I had to first pay an arrears amount of R415.73 (please explain how this is possible!?).</p> <p>Then I had to pay a further pro-rata amount for the remainder of this month of R407.00.</p> <p>Imagine my surprise when I receive an SMS this morning that I've been handed over to Vericred for a further outstanding amount of R307??? For what exactly?</p> <p>This is clearly going to affect my credit record if not fixed, and this started because of DSTV's poor admin.</p> <p>I actually just want my account cancelled again if this poor service is going to continue - no additional subscription on credit this time please. I do not want to do business with such a badly administered company.</p> <p>Any credit score affecting steps DSTV took must also be reversed. At no stage did I willingly authorise DSTV to provide services on credit. </p>