SR
Satish R
1 reviews | Active since Feb 2011
05 May 2015, 09:26
DSTV Billing - A JOKE
I was switched off several times even though I was in credit. Every time I was re-connected i was charged a fee. I called Multichoice yesterday and was assured that a team leader will give me a call. Never happened. I called again this morning and I am still waiting to be graced with a telephone call from a manager or team leader.<br> <br> DSTV's statement in their advertising saying that they \pride themselves in their customer service"is an UTTER LIE."""
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Replies (1)
DStv (MultiChoice)'s replyOfficial
07 May 2015, 15:30Hello dream,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that you received Call Centre assistance on the 5 May 2015 by one of our agents and a supervisor also spoke to you about your complain. If you require further assistance in this regard, please inform us by return e-mail.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that you received Call Centre assistance on the 5 May 2015 by one of our agents and a supervisor also spoke to you about your complain. If you require further assistance in this regard, please inform us by return e-mail.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply07 May 2015, 15:30
Official
Hello dream,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that you received Call Centre assistance on the 5 May 2015 by one of our agents and a supervisor also spoke to you about your complain. If you require further assistance in this regard, please inform us by return e-mail.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that you received Call Centre assistance on the 5 May 2015 by one of our agents and a supervisor also spoke to you about your complain. If you require further assistance in this regard, please inform us by return e-mail.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta