BK
Bronwin K
1 reviews | Active since Nov 2012
02 Feb 2024, 10:15
DSTV Billing
On the 29th January I contacted DSTV with regards to this Showmax issue, The person I was chatting to sent me numerous steps and links which in turn did not help me with the Showmax issue instead it messed up my DSTV account. I have now been charged a cancellation for cancelling my contract with them of which I never requested, now I'm told that in order to reinstate my contract I need to pay via debit order which I have never done, I pay every month on the required due date. I need this sorted out and my billing fixed because I need to pay for this month before DSTV decides to suspend my service.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
02 Feb 2024, 10:17Hi Bronwin De Klerk,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply02 Feb 2024, 10:17
Official
Hi Bronwin De Klerk,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
BK
Bronwin K's updateReviewer Update
08 Feb 2024, 09:45I have still not had any feedback from you and its been more than a week and now my account is suspended.
BK
Bronwin K's update08 Feb 2024, 09:45
Reviewer Update
I have still not had any feedback from you and its been more than a week and now my account is suspended.
BK
Bronwin K's updateReviewer Update
16 Feb 2024, 08:31So DSTV takes 2 weeks to sort out a complaint, I account has been suspended 4 times now and then I have to call everytime to reconnect because of your mess up.
What customer service is this
What customer service is this
BK
Bronwin K's update16 Feb 2024, 08:31
Reviewer Update
So DSTV takes 2 weeks to sort out a complaint, I account has been suspended 4 times now and then I have to call everytime to reconnect because of your mess up.
What customer service is this
What customer service is this