dstv billing

I'm reliving a nightmare from multichoice since October, the billing system is in shambles least I could say . I was charged more than double my monthly subscription and when I queried no one could explain except grasping through straws, as if that is not terrible then when I requested for team leader or manager they are always in a meeting or members don't even want to give out the names of the so called managers. They playing a game of activation and de activation of subscription with lousy excuses. this morning I was sent again message to say I'm owing still no one can tell me for what, I then asked for team leader mind you I waited for an hour and no team leader came, I was then told that team leader will call me in 2hrsi am still waiting for the call 2 hours later. I even discovered that I was even overcharged and made to pay 668 instead of 649 inclusive of (SUBSCRIPTION; INSUANCE AND PVR ). I TRIED CONTACTING OMBUDSMAN ICASA BUT CURRENTLY THEY ON HOLIDAYS UNTIL THE 2ND JANUARY 2020. This is ***** what they are doing and really something has to be done we cannot continue like this. I'm furious.