DSTV billing

End of August, beginning September; I received a bill from DSTV Multichoice of R2931

On the 2nd of September I phoned them about this, the call centre agent informed it was a system error they will sort it from their side. Right so I paid the needed amount to keep it on, also keep in mind it is for Compact plus package. This specific agent then also suggested a price lock price for 2years, so I took it,

So end of September same story again, I have the proof that I paid them, so I phoned again on the 2nd of October, the price lock price not even logged, bit all the phone calls was recorded right? The problem was escalated, the only response I got. So again I paid the R579 as per the paypoint at a Spar close by, as per their system so that was logged.

Phoned them again on the 7th of October, the agent said a "Manager" will phone me back within the hour, well hard to say I am still waiting.

So phoned them on the 9th of October again, prive lock price of R579 has disappeared, paid themtoo short apparently. But now owe them still R2410 due to that system error that changed the viewing package automatically to the premuim package. I never phoned them to do this, I never placed a request for the premium package. Again only response they will make a note on THIS system again for the price lock price for 2years and thw other problem has been escalated again.

What am I to do? Their "SYSTEM" is the problem. What am I to do? I am not going to pay for their stupidity and *********** agents and even their managers who does not know how a phone works.

Are they so *********** their that the humans can not do the job anymore but leave everything to an even bigger piece of ... computer system?

They have not even supp**** me with a reference number.