RG
Ruth G
1 reviews | Active since Jul 2017
26 Jul 2017, 13:15
DSTV billing
<p>im on the price lock and was told i will be oaying R549 for 24 months, first month they debited more than the agreed amount i queried and was told the credit from the previous decoder wasnt transferd which i was told it was done as i called after the installation, 2nd month they debited over double the amount , queried again and was told amount from previous decoder wasnt transfered and Lushan said he did it and will calcuate and give me a discount as thsi debit bounced twice and charged my account twice, im still waiting for a call from him, when i follow up im given the run aorund, i havent paid the account and i know multichoice will be quick to deactivate my service, i was given this number to call ********** 000 no one answers ive been on hold for over an hour listening to the horrible music. i need URGENT Assistance on this matter ASAP</p>
Helpful (0)
Replies (7)0
Replies (7)
DStv (MultiChoice)'s replyOfficial
26 Jul 2017, 13:52Dear Ruth
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv : Hello Peter team
Best regards,
DStv (MultiChoice)'s reply26 Jul 2017, 13:52
Official
Dear Ruth
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv : Hello Peter team
Best regards,
RG
Ruth G's updateReviewer Update
26 Jul 2017, 14:02Shortly is when? next week after my services are disconnected?
RG
Ruth G's update26 Jul 2017, 14:02
Reviewer Update
Shortly is when? next week after my services are disconnected?
DStv (MultiChoice)'s replyOfficial
26 Jul 2017, 15:56Good day Ruth
Thank you for taking the time and bring your query to our attention.
Please accept our apology for the delayed response in this regard.
We are committed to assisting you and currently in contact with the finance team.
You will surely be contacted with the feedback as soon as received.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply26 Jul 2017, 15:56
Official
Good day Ruth
Thank you for taking the time and bring your query to our attention.
Please accept our apology for the delayed response in this regard.
We are committed to assisting you and currently in contact with the finance team.
You will surely be contacted with the feedback as soon as received.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
28 Jul 2017, 12:08Good day Ruth
Thank you for taking my call today.
As discussed, all the manual payments have been transferred to your Price Lock account. At this moment, the Price Lock account is paid up till 20 August 2017.
Your request regarding the insurance has been transferred to our insurance team. I will also follow up on your behalf to ensure that you have been contacted and assisted.
Please feel free to contact us if you require any further assistance.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good).
Once more, thank you for your invaluable support.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply28 Jul 2017, 12:08
Official
Good day Ruth
Thank you for taking my call today.
As discussed, all the manual payments have been transferred to your Price Lock account. At this moment, the Price Lock account is paid up till 20 August 2017.
Your request regarding the insurance has been transferred to our insurance team. I will also follow up on your behalf to ensure that you have been contacted and assisted.
Please feel free to contact us if you require any further assistance.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good).
Once more, thank you for your invaluable support.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
11 Aug 2017, 10:56Good day Ruth
I could not get hold of you today to follow up with you regarding the insurance.
Kindly expect a call back from our insurance team for further assistance.
I will try to get hold of you once again to check if you had been contacted.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply11 Aug 2017, 10:56
Official
Good day Ruth
I could not get hold of you today to follow up with you regarding the insurance.
Kindly expect a call back from our insurance team for further assistance.
I will try to get hold of you once again to check if you had been contacted.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
14 Aug 2017, 14:14Good day Ruth
We tried once more to contact you to follow up regarding the insurance.
Please respond back with an alternative number where our insurance team can call you back.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply14 Aug 2017, 14:14
Official
Good day Ruth
We tried once more to contact you to follow up regarding the insurance.
Please respond back with an alternative number where our insurance team can call you back.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
18 Aug 2017, 12:14Good day Ruth
We tried to contact you today and still could not reach you.
For further assistance with the insurance, please contact the insurance team on *** for further assistance.
Thank you for your invaluable support.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply18 Aug 2017, 12:14
Official
Good day Ruth
We tried to contact you today and still could not reach you.
For further assistance with the insurance, please contact the insurance team on *** for further assistance.
Thank you for your invaluable support.
Kind regards
Dinah
Best regards,