Dstv billing

Have tried for the last 5 months to sort out our billing. Every month we pay extra after been disconnected. They escalate our complaints and nothing happens. This month a hefty R5000+ went off the debit order. Dstv app billing, call centre and debit orders are all different. How is this possible. Still waiting for Jhb to get back to use after 5 months.Acc no. (***9)