AW
Alex W

1 reviews | Active since Dec 2017

20 Dec 2017, 17:03

Dstv billing

I had 1 x DSTV PVR decoder and 1 x holiday home decoder. I use to switch my PVR off, when visiting my holiday home. That would result in no extra cost. Now upon numerous calls to update my PVR to a the latest version of decoder, it is no longer possible. I have to pay now for 2 decoders, if I visit my holiday home. They said that because it is a 24 month contract, it can not be switch off. This was not explained during the promotion, and I would like to know if you could assist me in this problem. I will still only watch one tv at this time, but see no reason to pay for 2. I believe it is hidden cost not revealed when upgrading.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Dec 2017, 08:21
Official

Dear Alex

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Dec 2017, 11:12
Official

Good day Alex

Thank you for bringing this matter to our attention.

Your query has been referred to the Price Lock team for further assistance in this regard. They will give a detailed explanation in terms on switching for holiday viewing.

Kind regards

Dinah

Best regards,