JM
Johannes M

1 reviews | Active since Feb 2013

18 Jan 2017, 08:56

Dstv billing

<p>Hi. I have been a dstv client for some years now and I never had a problem until last year August when the started billing exorbitant amounts. I am on the DPP plan and my premium is R799 . since August they have been debiting amounts in the range from R1500 to R2500 and I have never missed a payment. I then have to return this debits and pay manually which is both time and money consuming. In December I thought we were making progress when they acknowledged that they have been billing me on 2 accounts I was told not to pay anything in December as they will reconcile . come January 2017 they debit R2527.82. What for I don't know. I have to return this debit and by doing so it affects my credit rating. How difficult is it to open an account statement and adjust it accordingly this is a nightmare </p>

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Jan 2017, 09:44
Official

Dear Johannes

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Enquiries team