DSTV billed me for services not used

For the past two months (May and June), I've been overcharged and debited for services I did not use or even want. I was incorrectly charged for internet services I requested on numerous occasions to be cancelled and had my account debited R1560 and R1447 for the two months, respectively.

I have requested a refund for both months and I am either being sent from pillar to post, or not being assisted at all. DSTV has been a pain to deal with for the past few months, and the lack of customer care is appalling.