DSTV Billed for something, never received it.

Been a loyal customer and client of Multichoice for the last 6-7 years. Unfortunately we received a lightning strike which took out the only decoder we owned. Local DSTV branch explained that the decoder needed to be replaced, together with the smart card. This we did.<br> <br> Now roughly two years later, we subscribed to DSTV Family.<br> <br> During the run-up to the finals of the Rugby WC, I decided that we should temporarily upgrade to Premium, problem number 1. DSTV have obviously changed their site structure/system through an upgrade, as somehow without my knowledge, the Premium Bouquet was activated on the previous smart card, which we no longer own, as the local Multichoice branch relieved us of the card.<br> <br> So we never got to experience any of the channels that are unlocked when on Premium.I've been billed for a service which I would never have been able to watch in the first place! The smart card which apparently had the Premium activated on, is no more and so is the decoder. Their system allows for this system error and clients get billed for it due to a technicality. DSTV say there is no way of fixing it. I expect feedback & reversal of billed charges.Call ref ***3 - 08/11/15 20:34