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Zainub P
1 reviews | Active since Sept 2022
20 Jan 2025, 13:04
DStv bill
I still have not gotten any response regarding my dstv complaint and no call so I don't understand what should I do next or should I take this further as I really need clarity and I'm really tired of the poor service at multichoice dstv I have really had it with you guys
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Replies (2)
DStv (MultiChoice)'s replyOfficial
20 Jan 2025, 13:09Hi Zainub,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply20 Jan 2025, 13:09
Official
Hi Zainub,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
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Zainub P's updateReviewer Update
21 Jan 2025, 13:17Hi, you can call me today as I am available. How ever I still remain a very upset customer the past 24 months have been hell for me with dstv, especially putting me through so much after I have mentioned the loss of my mother then you also just had to add to my pain. And I want nothing but a compensation especially since I tried and tried to tell the angents on chat that this is not the amount I pay and after sending proof that I made sure I pay for my pro rata but still it had to come to hello petter again check how many complaints I have always had with you and also check under your notes under my account I have always been treated unfairly for what being a customer if my account is not disconnected then it's my bill or admin fee issues where agents lie and lie I am seriously tired and I definitely deserve to be compensated with one month free for everything you have been putting me through not even in my time of pain all you just wanna do is add and don't care about us customers as long as you get your money
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Zainub P's update21 Jan 2025, 13:17
Reviewer Update
Hi, you can call me today as I am available. How ever I still remain a very upset customer the past 24 months have been hell for me with dstv, especially putting me through so much after I have mentioned the loss of my mother then you also just had to add to my pain. And I want nothing but a compensation especially since I tried and tried to tell the angents on chat that this is not the amount I pay and after sending proof that I made sure I pay for my pro rata but still it had to come to hello petter again check how many complaints I have always had with you and also check under your notes under my account I have always been treated unfairly for what being a customer if my account is not disconnected then it's my bill or admin fee issues where agents lie and lie I am seriously tired and I definitely deserve to be compensated with one month free for everything you have been putting me through not even in my time of pain all you just wanna do is add and don't care about us customers as long as you get your money