Dstv

I paid Dstv before my subscription got disconnected with the same payment details as the previous months via eft and my service got disconnected 3 days later. I called the contact center and I was advised to send my proof of payment through which I did. The receipt message of that mailbox states that they will contact you within 24hours and it provides you with a reference number. 24hours later I called again and the consultant actually went to the department and checked my email she came back saying my ref is wrong and there’s nothing she can do to fix it. After being on the call for 50 minutes of which 40 minutes of that call I was on hold I still have no answers and my service is still cancelled. J am unable to reverse the funds from the bank because it was authorized by me and they state that they are unable to allocate the funds to the correct account. She went as far as saying they never received and such amount and there were conveniently no other person that could explain to me or speak to me regarding this matter. I have since resent a different proof of payment from my banking app to no response. The service of dstv is despicable.