Dstv - beyond useless

I have just wasted a full day because of DSTV. 6 call centre agents ( not one interaction shorter than 25 min), a trip to the local DSTV Shop, endless online live chats with so called agents - the messenger one still ongoing and it seems we’re starting all over again as I was just asked to provide all the info that I started with again. New set of initials online now and clearly he/ she cannot go back in the chat to see what came before. And it’s the sense of infinite helplessness which makes it hard. There is nothing I can do - no-one is accountable. The management structure is unreachable. And the poorly trained ‘agents’ also have no worries about job performance. I can’t call them back and tell them they **** and I can’t report them because there’s no-one to report them to who can be contacted.