DSTV BEACH OF CONTRACT

I would give 0 stars for the contact centre and this is a company that breaches contracts lies to customers forces them to call installers and must pay for each call out and still no service provided this is breach of contract. 5 days now and about 7 different escalations to be told it could be the decoder that's the issue after calling installers and paying for replacement decoders that turn out to be refurbished and not new hence the lying part. Stressing my mother who is the account holder to the extreme a woman with Comorbidities and must be forced to go into a branch twice today risking her life and still not resolving the issue. We have an explora 3 A working perfectly fine as the main account and the secondary that we paid 290 for and gave in the old decoder for is problematic gives a e143-0 error everytime and does not communicate with the primary decoder agents on the phone are dropping calls so we have to keep repeating ourselves spent more then 3000 rand for no services rendered, misrepresented information about the decoders warranty and that it is refurbished and will not recommend this to anyone I am completely disgusted by the service provided these past 5 days and would like a full refund to the account holder for all cost incurred or resolved the Isssue and refund for the services not rendered and installer costs incurred.