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Wendy C

1 reviews | Active since Sept 2017

06 Aug 2021, 09:39

DSTV be warned disgusting Non existence of service

Anyone paying through DSTV online system be warned. They take the money directly from your account and then don't provide services. Then you call them non stop for 3 days and they tell you to send proof of payment. How is that even possible. Then they tell you to send your bank statement which as far as I'm concerned is actually private. So you do that as well. Still no service because everytime they make you wait 24 to 48 hours before they respond. It is an absolute joke and to top it all they say they will call you back and they of course dont. I have had bad service but this takes the cake. It is clear that they dont need new clients not care for the ones they have. Customer service at its worst. Clearly their accounts department has no clue what they are doing and that means each client is subjected to poor service . Acually that's not correct NO SERVICE because each department blames the next so your problem never ends. What a joke. I am so disgusted. However you also cant cancel because your bank says it's an online payment and they cant return it. So DSTV solution is well do another EFT as well and then your account will be in a credit when they finally find your online payment that they deducted. I dont think I want to take that chance as well. And besides if I could pay for two months why didn't I do it in the first place. Thank goodness I didn't because I cant even get one months service never mind 2.

0
Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Aug 2021, 11:30
Official
Hi Wendy Cragg, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team
WC
Wendy C's update06 Aug 2021, 19:46
Reviewer Update
It is now another day without dstv and any communication from dstv. Above mentions as soon as possible. What does that even mean when you have tried for 4 days to get your paid for services. The strange thing is they say they will communicate as soon as possible but I still havent heard a word. Just proves my theory dstv really doesn't care about clients. That's why they need some competition maybe them they will treat customers with respect. And to top it all I cant cancel the service because if it takes this long to find my payment how long will it take to get a refund. A catch 22 situation that they most obviously couldn't be bothered with.
This is the most disgusting show from dstv and to keep you quiet they say they will communicate with you. What year who knows?
WC
Wendy C's update07 Aug 2021, 07:55
Reviewer Update
It is bow Saturday. Provided my bank statement to prove payment was taken off by dstv for services. Still no service. No reapons no calls no recognition nothing. They ask you to send your bank statement but still do NOTHING. No one is bothered to try and resolve your issues. This is unbelievable. I want to cancel but if I do that I cant getvmy money back because they cant apparently find it even though it reflects OFF my bank account. What or who is working at dstv that they cant even be bothered. Perhaps the management should also do their jobs and ensure customer service. Get back to people. This is blatant theft of people's money and with no end in sight. Useless, useless, useless..
WC
Wendy C's update10 Aug 2021, 09:14
Reviewer Update
Morning, I still am not connected. Have not had anyone contact me. DAY 8. And my payment is still lost apparently. Off my account but no service
WC
Wendy C's update12 Aug 2021, 16:45
Reviewer Update
It is now day 12 of paying via online purchase system with dstv and still no service. Apparently still cant find my payment after sending my bank statement as proof that they in fact deducted the money from my account. 40 calls later, chat line, phone calls and emails and still nothing. People put the phone down on me because they can't resolve this matter. And to top it all they dont know how payments work when purchasing online. I have no response from dstv social media either. I am at my wits end with this company. It is pathetic to say the least.