CF
Cobus F
1 reviews | Active since Dec 2019
28 Nov 2020, 08:56
Dstv Bd Service
Dstv suspendid me Comapct account on the 21 Nov due to non payment.They added an Indian service on which I never asked for.I send them tens of messages via Dstv care to permantly cancel the Compact service.I also have a seperate Premium subcription.Then on the 25th I only paid the Premium subcription.Altough I did not paid enough for both services they activate my Compact subcription.They now said I only asked to cancel my Indian service.I plug that Compact decoder out and plan to never use it again.They said that they will later cancel my premium account because of outstanding fees.I will not pay for Compact,I do not use it. Their service it pathetic and ??????.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
28 Nov 2020, 09:14Hi Kobus,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply28 Nov 2020, 09:14
Official
Hi Kobus,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
28 Nov 2020, 23:06Hi Kobus,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball. We confirm we have cancelled the DStv Indian package and the Compact package as requested.
We have also reversed the incorrect charges billed for the DStv Indian package. We can assure the account has been correctly reconciled and you will be billed correctly with no additional charges. Services will not be disconnected as the account is up-to-date.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball. We confirm we have cancelled the DStv Indian package and the Compact package as requested.
We have also reversed the incorrect charges billed for the DStv Indian package. We can assure the account has been correctly reconciled and you will be billed correctly with no additional charges. Services will not be disconnected as the account is up-to-date.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply28 Nov 2020, 23:06
Official
Hi Kobus,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball. We confirm we have cancelled the DStv Indian package and the Compact package as requested.
We have also reversed the incorrect charges billed for the DStv Indian package. We can assure the account has been correctly reconciled and you will be billed correctly with no additional charges. Services will not be disconnected as the account is up-to-date.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball. We confirm we have cancelled the DStv Indian package and the Compact package as requested.
We have also reversed the incorrect charges billed for the DStv Indian package. We can assure the account has been correctly reconciled and you will be billed correctly with no additional charges. Services will not be disconnected as the account is up-to-date.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s replyOfficial
29 Nov 2020, 12:56Hi Kobus,
We hope your experience as our customer was improved the second time around, but we want to know for sure.
Please take a few minutes to review the service given by copying and pasting this link:
https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Kind regards,
DStv: Hello Peter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure.
Please take a few minutes to review the service given by copying and pasting this link:
https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Nov 2020, 12:56
Official
Hi Kobus,
We hope your experience as our customer was improved the second time around, but we want to know for sure.
Please take a few minutes to review the service given by copying and pasting this link:
https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Kind regards,
DStv: Hello Peter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure.
Please take a few minutes to review the service given by copying and pasting this link:
https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Kind regards,
DStv: Hello Peter Team
Best regards,