Dstv Balance not making sense

Item: DStv (MultiChoice)
Rating: 2
Author: louis M

May you please explain why l owe you R818,34. I paid R 425.00 which l forwarded my proof of payment. Why am l charged reconnection when its your systems not reflecting my payment. Also why do l have 2 Dstv Extra Subscription in the same month. Please explain because l can't make sense of this. are your services prepaid or what??.

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Replies (1)

DStv (MultiChoice)'s replyOfficial

30 Sept 2015, 10:05

Hello lothmas,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply30 Sept 2015, 10:05

Official