MM
Mebby M

1 reviews | Active since Mar 2020

02 Jul 2020, 21:01

Dstv balance

Dstv please correct my balance .i downgraded my package now it has added the amount for the previous and the new.please fix so that i can pay

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Jul 2020, 22:14
Official
Hi Mebby, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Jul 2020, 00:05
Official
Dear  Mebby,

Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had.  MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness. 

Kindly note, the balance due has been updated and the amount to pay is R110.00. We trust that this now reflects as such on all platforms, however, if this is not so, please do advise so that we can investigate further. 

Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;

LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email *** or ***

Kind regards,
Dstv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Jul 2020, 15:32
Official
Hi Mebby, 

We hope your experience as our customer was improved the second time around, but we want to know for sure. 

Please take a few minutes to review the service given by clicking on this link: 
https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true

Kind regards,
Dstv: Hello Peter Team

Best regards,