DSTV *********** ****BAG!

For the past few months I have the same damn problem with DSTV and none of the consultants have kept up to their promise of having it properly resolved. I reported ages ago that my 1st decoder with IUC number *** and was replaced with a new decoder IUC number *** Every single month when I make a payment, I have to contact the Support Centre to have the correct decoder connected. For the past 2 months my additional subscriptions (Showmax and DSTV stream) has been linked to the ****en ****** decoder ( IUC number ***). And no, it can't be fixed on any of their "Customer Platforms" they keep telling us about. The last consultant told me the issue will be resolved in 24-48 hours by their Technical Team. Guess what it's been over 48hrs and my showmax still shows linked to the old decoder!!!!!!!!!!!!!!!!!!!!And will DSTV discount you for all the months where I paid for the additional features but had no viewing? You guess it: NO THE **** THEY WONT! So this is me asking to be reimbursed for your pathetic service. Tired of dealing with the same bull**** every single month. No wonder the company is doing so bad financially. You do not value your customers.