MB
Marius B

1 reviews | Active since Jul 2011

02 Oct 2015, 21:10

dstv badcompanyusing their sole position in market

I have about 100 complaints about dstv:<br> Unfriendly Internet<br> Non working Internet<br> Payment centres off line<br> Internet off line<br> Payment centres no knowledge of payment<br> Call centre giving wrong advice account numbers reference numbers<br> Dstv keep changing the rules. Ie disconnection end of the month 1st of the month whole month be charged.<br> On 31st of the month if you like to disconnect the Internet is down.<br> Dstv use to run debit orders every Friday. No you have to use medium banks Internet and payment centre and when used in one day non were working.<br> Dstv mis use their position in the market as sole provider and this is a case for the consumer act....

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Oct 2015, 09:23
Official
Hello Baksel,

It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.

We have called your mobile number inorder to assist with your querry and unfortunately it was not answered. Please do not hesitate to use any of our touchpoints below inorder to contact us.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards
Sandile