DSTV-******* -badadmin

DSTV-******* -badadmin

My two-year contract with Dstv lapsed on 2 March 2026. I received an e-mail with three options from Dstv for registering for the next two years. As a pensioner, having a decoder, on Friday 27 February I chose the R949 option in the e-mail, because that is what works for me and my wife. 30 minutes later I received an SMS stating that R1104 will be debited on 02-03-2026 . I phoned the helpline immediately. Caryn Fondling helped me and after long stories she said she will check it out and phone me on Monday. I am still waiting for that call. Monday 2 March R1104 was debited against my account. I phoned the helpline again at 08h25. A J**** or Jannis, I could not really follow his pronunciation, took the call. He checked everything out and promised me that the over debit of R155 will be discounted to 949 – 155 = R794 next month and that the R949 will run from then on. Does Dstv catch many people out this way who does not pick up that they have been bamboosled or is it just bad admin or is it *******ion? I am waiting in suspense on next months debit. (He said if I cancel there is a fine, however it is not me who breached contract. It is Dstv’s misadministration and their error. So, no fine for me if I cancel, just a blocked debit order. If I canel, which I do not want to do, it is just a lost customer for Dstv.) Please Dstv, pull up yor socks.