DSTV Bad Sevice Complaint

last night I phoned DSTV to open the Flieknet channel 198 for me. First consultant I spoke to said I must upgrade to the next package which is DSTC Compact and that I need to pay R315. She then told me that she upgraded my package, I checked and the channel still did not play. She then advised me to wait a while and check again and then phone back if still not working. I did that, I then spoke to another consultant who told me that this channel is not working and that it is a pop up channel, I cannot open the channel. I explained to her that DSTV is advertising the channel for the holidays, she kept on telling me that this channel cannot be opened.

After that a consultant said that she will esculate this to someone to open the channel, this after I was told that the channel cannot be opened, it is only a pop up channel. When I phoned back again I spoke to a male consultant. He then told me I have to upgrade to compact plus because this channel is not on the compact package. How can one tell me I must upgrade to compact and the other says it is not available on compact. Anyway, the male consultant then asked me if he can upgrade to compact plus, so I asked him how much it will cost. He then said the system shows R117 but it might change when he does the upgrade. He then did the upgrade, the channel was open immediately and I asked him again what is the amout I have to pay, so he said the system says R117. When I cecked my balance due after this call, the balance was R605. This is ****************. how can so many consultants each have different stories, and still give me false info on payment due. Now I must pay R605 when they told me R315 and R117 with the next call. No wonder people cancel their DSTV contracts. I am disgusted in your service and staff that do not know what they are talking about. Who must I contact to actually sort this out, because nobody knows what they are doing