LT
Louise T

1 reviews | Active since Aug 2016

29 Aug 2016, 16:10

DSTV - Bad services

<p>We went on holiday and activate two of our decoders on at our Kalahari farms for the July school holidays. Ons our return we phoned and pay the connection fees for our holiday viewing. Since then there was a problem on our account and every week we are phoning in more than once and every time they are promising to phone back and give as feedback, never happens and the following week we are getting messages that the decoder wil be disconnected and we need to make a payment. We have so many reference numbers and contact persons and we are never able to speak to them again. We are very frustrated…. URGENTLY LOOKING FOR HELP WITH THIS PROBLEM.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Aug 2016, 06:57
Official

Dear Louise Van Tonder

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Sept 2016, 15:15
Official

Good day Louise Van Tonder

Thank you for bring this matter to our attention.

We currently investigating your billing concerns.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Kind Regards

Rupert

Best regards,