DSTV Bad service - Price lock account quiry

I have an issue with the amounts that are appearing on my Dstv account the figures are not a true reflection I am paying my account every month through a debit order. I took a R399pm price lock package early this year and since then things started to go wrong with my account. I contacted Dstv customers service line to get clarity but I was send from pillar to post as no one knows or understand what is going on with my account the consultants gave different version of their explanations with no solution and again I was requested to send through proof of payments which I did but still I have not received feedback from them. The last consultant I spoke to she told me that from their side they will not be able to help me with queries related to price lock so who is going to help me I am now stalk as I don't know who to talk to. Please assist so that we can have this matter resolved before the next debit order can go through. My ID 790 ********** 084

Thank you

Regards Elton **********