MB
Mahendra B
1 reviews | Active since Feb 2024
27 Feb 2024, 12:17
DSTV - Bad Service - No understanding of annual subscription discount
The service has deteriorated tremendously.
I have been an annual subscriber ever since I joined them - more than five years. With annual subscription you get a discount of one month premium. This worked well until 25 February 2024. The anniversary of the subs is March 25.
Their system shows I am owing money because they have not credited the free month.
Some agents are sympathetic with promise Finance department will sort it out - Nothing happens. Others have no understanding thereof.
Try speaking to a supervisor - not available with promise of ring back. In the meantime we are deprived of a service for which a payment has been made.
How do you communicate with someone of authority?
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
27 Feb 2024, 13:16Hi Mahendra,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply27 Feb 2024, 13:16
Official
Hi Mahendra,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
MB
Good luck
Mahendra B's updateReviewer Update
28 Feb 2024, 13:13I would like to share my experience since posting my review yesterday.
Around 10.35am I got a call from Mr Benedict Mothupi of DSTV. He was courteous, patient and professional.
There were certain differences , which he investigated and called back!! Eventually all the issues were resolved and we were reconnected.
Firstly I would like to express my gratitude to Hellopeter. Having tried through the normal channels where level of service is....The response time after posting on Hellopeter was less than 24 hours.
Amazing! Magic !!
I do hope higher management at DSTV take cognisance of comments below
Around 10.35am I got a call from Mr Benedict Mothupi of DSTV. He was courteous, patient and professional.
There were certain differences , which he investigated and called back!! Eventually all the issues were resolved and we were reconnected.
Firstly I would like to express my gratitude to Hellopeter. Having tried through the normal channels where level of service is....The response time after posting on Hellopeter was less than 24 hours.
Amazing! Magic !!
I do hope higher management at DSTV take cognisance of comments below
- The call centre agents are friendly and courteous. It is understood they are not expected to know and understand everything. Hence they have supervisors. That's where the problem is. Under the pretext of being busy they do not take calls. Promises are made that they will call back. That never happens.
I was given the name of a supervisor Sizwe Sibiya and I'm still waiting!!
- It is frustrating because we are unable to contact the person handling our calls so the whole story needs to be related to a another agent who barely understand the nature of the query and so he needs to turn to his supervisor who will call back ....which does not happen. It's a loop.
- Jack up the supervisors! Make them more accountable!
Good luck
MB
Mahendra B's update28 Feb 2024, 13:13
Reviewer Update
I would like to share my experience since posting my review yesterday.
Around 10.35am I got a call from Mr Benedict Mothupi of DSTV. He was courteous, patient and professional.
There were certain differences , which he investigated and called back!! Eventually all the issues were resolved and we were reconnected.
Firstly I would like to express my gratitude to Hellopeter. Having tried through the normal channels where level of service is....The response time after posting on Hellopeter was less than 24 hours.
Amazing! Magic !!
I do hope higher management at DSTV take cognisance of comments below
Around 10.35am I got a call from Mr Benedict Mothupi of DSTV. He was courteous, patient and professional.
There were certain differences , which he investigated and called back!! Eventually all the issues were resolved and we were reconnected.
Firstly I would like to express my gratitude to Hellopeter. Having tried through the normal channels where level of service is....The response time after posting on Hellopeter was less than 24 hours.
Amazing! Magic !!
I do hope higher management at DSTV take cognisance of comments below
- The call centre agents are friendly and courteous. It is understood they are not expected to know and understand everything. Hence they have supervisors. That's where the problem is. Under the pretext of being busy they do not take calls. Promises are made that they will call back. That never happens.
I was given the name of a supervisor Sizwe Sibiya and I'm still waiting!!
- It is frustrating because we are unable to contact the person handling our calls so the whole story needs to be related to a another agent who barely understand the nature of the query and so he needs to turn to his supervisor who will call back ....which does not happen. It's a loop.
- Jack up the supervisors! Make them more accountable!
Good luck