UM
Urginia M
1 reviews | Active since Nov 2020
19 Nov 2020, 11:37
DSTV Bad Service & Incorrect Billing
I am very annoyed with the staff at DSTV Multichoice. I have 2 decoders in my account and I asked for a downgrade on one of them in August. The person I spoke to confirmed the downgrade and new payment amount. Yesterday I called DSTV 3 times and all the people I spoke to told me different outstanding amount and no one could explain what those amount were for. Both my services are still disconnected with no explanation even after escalating the issue. This is the worst service I have received. After 10 years of being a DSTV customer I am ready to close my account.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
19 Nov 2020, 12:57 Hi Urginia,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply19 Nov 2020, 12:57
Official
Hi Urginia,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
19 Nov 2020, 18:30Dear Mercy/Urginia,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, the billing on your account has been corrected and your services reconnected. Your account currently only has 1 active decoder on the Compact package. Your next payment on 09.12.2020 is R332.37
If there is anything we can assist with, please contact us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, the billing on your account has been corrected and your services reconnected. Your account currently only has 1 active decoder on the Compact package. Your next payment on 09.12.2020 is R332.37
If there is anything we can assist with, please contact us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply19 Nov 2020, 18:30
Official
Dear Mercy/Urginia,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, the billing on your account has been corrected and your services reconnected. Your account currently only has 1 active decoder on the Compact package. Your next payment on 09.12.2020 is R332.37
If there is anything we can assist with, please contact us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, the billing on your account has been corrected and your services reconnected. Your account currently only has 1 active decoder on the Compact package. Your next payment on 09.12.2020 is R332.37
If there is anything we can assist with, please contact us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,