DSTV - BAD SERVICE - FORCE TO MOVE TO NEW PACKAGE OR CANCEL

We are for 26 years customers of DSTV - customer no ***9 we have on the package DSTV Select 2 and know we only received an sms and told us to move to a new package to pay more. If we asked why the call center just told us they have upgrade know if i want to upgrade to the package i can afford i can not look at all the channels i now have? If i asked them why they just told me then i have to move to a more expensive package to look at that channels i can not add on the channels like 144 & 181 so now my question are you going to let your customer leave your service after 26 years. Is that the why you treated your loyal customers. If that is the why you are going to closed down because all more and more customers is going to leave your service if you are a company that want to be still on the map i think you must review your service and try to accommodated the loyal customer in stead of kick them in the teeth. I want a phone call from the CEO of DSTV not a consultant that can not answer my question. Before the 19 of September 2019 other i am also going to forward this mail to all the newspapers. Because i have asked this question to the call centre this morning i they could not answer me they also told me that not all of the people now about this changes so what are you going to do to pensioners and old age homes, hospital. I think you must go back to the drawing board and come with a new proposal and not just i do not know or that is the why is going to be. Thanking you Mr TB Wessels ***