Dstv bad service ever always overcharging me almost a year now

Dstv has been ******** me since last I'm paying twice or 3X in a month after I paid for the whole package after 3/4 days they disconnect my services and tell me about the reconnection fee even if I call them or send emails all the agents are telling different stories when you ask to speak to the agent you spoke to before the call ended they say they don't know the person they have different branches is SA but funny enough the 011 number falls under Gauteng ,when calling I keep on holding for over 30min then they tell you that everything is sorted after hanging up everything is still the same this month I paid on the 8th then after 4 days they disconnected it again I called ,sent emails almost everyday and proof of payment then an agent has a nerve to call me that on top of the R500 I paid I need to pay R60 I dd so but still then she called again that I need to pay R211 in 24/48hours while my package is dstv compact plus R99 internet now it's disconnected and my payment date is on the 7th of every month as it's disconnected that means I jave to pay another reconnection fee.