DSTV bad service empty promises and lies

Never in my life have I dealt with a company as bad as DSTV.

So on the 16th September 2023 I have reconnected my DSTV Services. After 7 calls on the 16th September I eventually got my DSTV Paid after a consultant of DSTV helped me or actually 3 of them. Because the banking app did not want to take my customer number DSTV CALL CENTRE AGENT told me what to do and I did it got the proof of payment send them the proof of payment on email with my customer number in the subject line AS PER DSTV INSTR5UCTIONS and guess what PAYMENT IS STILL NOT ALLOCATTED. I have to phone EVERY 3RD DAY BECAUSE THEY KEEP ON DISCONNECTING MY DSTV AND I GET CHARGED FOR RECONNECTION FEES BUT THE ACCOUNT HAS BEEN PAID The problem is lying by DSTV. I have made over 17 Phones call to DSTV over a period of 27 days who is going to pay my phone bill because they got people n place that has got no idea what they are doing.

I have spoken to several call center agents several manager all I get is EMPTY PROMISES AND LIES, and and every time I phone I have to tell the story to the call Centre agent and the again to the manager. So I have told my story almost 40 times to them and still NO BODY CAN SORT OUT MY PROBLEM, so know I want to know WHAT MUST I DO drive there draw them picture, try speaking in a different language or go an do the payment allocation self because shame I don't think they know HOW TO

I also got told that the reconciliation department takes 24-48 hours to allocate payments and sort out queries MY QUERIE HAS BEEN GOING ON FOR 27 DAYS SO PLEASE EXPLAIN TO Me the difference between 24-48 hours and 27 days - looks more that people in certain place has got know idea on what there job description is.

On Wednesday I spoke to Thando the manager she PROMISED me that my account will be sorted out by Friday Morning and my Services will not be suspended and guess what 1. MY ACCCOUNT IS NOT SORTED OUT 2. MY MONEY IS STILL NOT ALLOCATED AFTER 27 DAYS AND 24-48 HOURS AFTER WEDNESDAY 3 CALLS AGAIN 3. AND MY SERVICE HAS BEEN SUSPENDED AGAIN

I am also not sure if the managers maybe have beds in there office because when they eventually speak to you it sounds like they only woke up now.

I will be phoning again this afternoon to tell my story again to a call center again then to a manager then they put my DSTV and on Sunday I will have to phone again for the same thing.

Is there maybe someone else I can phone or email or whatever that will actually be able to sort out my account.

Fed up with there bad service, empty promises and lies