Dstv Bad service

I have been having a bad experience with dstv, ever since i updraged to the explora decoder payment it has been a misery and calling the call center is the worse for the past months dstv has been debiting amounts without my concern wen you call the centre agents are totally blank what you talking about today i had a query today wanting to find out how much is my amount to pay and upgrade only to be informed am i have an oustanding amount in which i have been calling to get clarity on but no one knows whats happening i had to be put on hold for several times for about 10-15 minutes at the time DSTV is an inbound call centre meaning we use our airtym i took out names of the consultants i spoke to. But only to call again get a consultant named Samkelisiwe to tell me she dont know where she can get the consultant i spoke to before my airtime got exhausted which where Nonkululeko Khoza and her Supervisor Madona. My airtime got exhausted again and i still didnt get clarity...DSTV services are poor and there is customer centric am disappointed