DSTV bad service.

Item: DStv (MultiChoice)
Rating: 1
Author: Alwyn E

For no reason at all my PVR was disconnected, I phoned the Cape Town offices on Friday but could not give me a reason why it was disconnected but said it will take 4 hours to sort it out. Three days later it is still not sorted out and again I am told it was just disconnected. Cant tell me how or by whom. DSTV is very expensive and we do need beter service than that. Consider to cancel the whole contract.

Helpful (0)

Replies (4)

DStv (MultiChoice)'s replyOfficial

02 Sept 2024, 11:18

Hi Alwyn Enslin,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

DStv (MultiChoice)'s reply02 Sept 2024, 11:18

Official

Hi Alwyn Enslin,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

Alwyn E's updateReviewer Update

02 Sept 2024, 16:09

It is 6 hours later and I have not yet receoved the feefbac as promised. Poor service, if support was valued I should have received at least feedback.

Alwyn E's update02 Sept 2024, 16:09

Reviewer Update

It is 6 hours later and I have not yet receoved the feefbac as promised. Poor service, if support was valued I should have received at least feedback.

Alwyn E's updateReviewer Update

03 Sept 2024, 17:51

Still n progress on my issue, and then you want ud to pay huge premiumd.

Alwyn E's update03 Sept 2024, 17:51

Reviewer Update

Still n progress on my issue, and then you want ud to pay huge premiumd.

Alwyn E's updateReviewer Update

04 Sept 2024, 10:27

Thank you, all is sorted,, could take only a few hours but now after 5 days it is sorted, eish that what we call service exelence?

Alwyn E's update04 Sept 2024, 10:27

Reviewer Update

Thank you, all is sorted,, could take only a few hours but now after 5 days it is sorted, eish that what we call service exelence?