Dstv bad service

Good day. I have no words for how dissapointed I was in multichoice today. I have paid my dstv and it was switched off for a seckond time this month. After calling the call centre today...no one really helped. Everybody just said they will report the problem. I have paid and it is nowhere to be find on the system. And after sending proof of payment no one can put it back on. My tellephone account will be sky high this month and still I sit and wait for a service that I PAID FOR AND NOT GETTING. Do you not have people in place to call back and help solve problems to keep customers happy. Everybody just appoligise and that is it. That is where it stays. Tonight we watch blank tv...what a shame...no one cares....Is there any body that can help. Not next year....Now!!!