DSTV bad Service

The service from DSTV has been so bad. I have gone hello Peter and I have not had any response from dstv. They do not take their clients seriously and don’t give a damn about their clients. I had a team leader Trevor sambo who called me and while I was talking he put the phone down. I want the management of dstv to contact me I will go to the media and the ombudsman. Service of this nature is so highly unacceptable. I cannot believe that dstv will not respond to me and waive the arrear amount crated by their incorrect debiting