Dstv bad service

I never complain but today I am really upset, I checked the app which gave me an amount to pay, which I paid, my connection was still not back, called on spoke to Irfaan manager and apologised for app providing incorrect information and that was it I now lost money and they want more money...this is why ppl is moving away from them help ppl then ppl will stick with you but your service made me very angry cz I would've paid the rest by Friday like your app showed me😤