DSTV BAD SERVICE AND *********** AGENTS

Last month i paid my dstv online..it was suspended for a week because of bad customer service and *********** agents, was told to send proof at ***, then later told to send to ***. This month i decided to pay at Pick n Pay...it is suspended again. This morning i sent a screenshot to both those email addresses and called..spoke to Nomfundo..she said i should send to *** which i did...nothing happened..i called again spoke to Gordon who told me the proof of payment must be i pdf format..therefore there is nothing he can do. I paid why do i have to go through so much trouble and use my airtime...i understand why people are moving to Netflix. I need my quiry resolved..