DSTV bad service

I have been on the line with customer center and Twitter the whole day after my services were disconnected because of an outstanding payment that I was unaware of, I am being charged for services that I never subscribed for or understand, eg 2 access fee and 2 decoder insurance, no one fails to explain what the 540 stop order covers and if the has been an accumulating debt why was I not made aware of from day one this is really frustrating. I'm a pensioner and that's why I said they must debit of which they did but it was short so they say. They promised to call me even now I'm still waiting since yesterday. Ref ***3/I277 call agent Nhlakanipho Myiza, I made a call and explained was not informed by price changes.