Dstv bad service

Good morning. The only language Multichoice understands is Hello Peter, I wrote to u after being overcharged on Price lock. I an not on price lock since June. That was sorted thank u. Now for past week I have been going to Dstv, and phoning daily with no successes. The querryis being ESCALATED. I cannot watch my main decder, smartcard number ***,they say its got no bouquets. I was told my account has been separated, now I have to pay R450 times 3. I am on Compact. This is now more than premium package. This was done apparently by Price lock. I want answers. Who runs Dstv accounts? Why must I spend my money on without happiness. No wonder ppl are leaving Dstv. I have been a customer for a decade and even paid more money than they could explain. Waiting for the call